Musterwork Start here when something goes wrong
Keep useful context and find a way to continue.
Sign-in or loading issues
Check the connection and service address, then reopen the page or app. Confirm you are using your original sign-in method. If web sign-in works but desktop fails, record the desktop version and error before contacting support.
A task stops or a tool fails
Read the latest message to distinguish waiting for approval, missing material, an expired connection or execution failure. Supply what is missing or restore the connection, then explain where to continue in the original task. Avoid repeating actions with external effects.
Send useful feedback
Include the following to help investigate.
- App, version, operating system and time of the issue.
- Your objective and the actions before the problem.
- Error text, relevant screenshots and reproduction steps.
- Remove keys, passwords and unrelated personal information.
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